Still dumbfounded by the fact that I paid in full for the room online, had a reservation, had ID to verify who I was and a card for the deposit, how is it that a hotel of such high standard (at least I thought as I have stayed in many Holiday inn express prior to this using the same reservation method) could do this to someone who is coming from a distance without letting them know prior that they don’t take Priceline reservations especially when they are on the website and accepting of this on that website.

I asked about paying for the room on a card for the one night since it was now after 1 am and paying the deposit in cash and was informed that I had to them give a $400 deposit if done in cash in case anything was wrong with the room when we left. The refund however would not be issued for 24 hours and this being Friday it wouldn’t be until Monday, my problem is I didn’t have another card to pay another $400 for the stay and another amount for a deposit. What I tried this, I was told by Priceline that they have done reservations through this property before and they could not understand why either. Again, I was told the management said no reservations through Priceline and I had to cancel. When I asked why, I was told it was the management decision and that I needed to call Priceline and have them cancel the reservation and pay directly through the hotel, I explained that I was using affirm to book the reservation and that the reservation shows paid in full and couldn’t understand what the problem was. Arrived at 1230 am and presented ID and credit card used to pay for room through Priceline, but when the woman at the front desk looked at the reservation she informed us that our reservation was no good as they don’t take Priceline reservations or any other third party reservations for that matter except Expedia. We arrived at this hotel after driving 2 hours with a reservation already secured and paid for. This is a review on management and incompetence of staff, I will make sure if this is my last thing I do on earth to hold them to accountability. The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Holiday Inn Express & Suites Banning, an IHG Hotel Pool.Holiday Inn Express & Suites Banning, an IHG Hotel Rooms.

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